iLearnZed Privacy Policy

1 Introduction

iLearnZed is a digital learning platform that connects students, teachers, and educational institutions to curriculum-aligned lessons, exam preparation resources, and practical vocational skills.

This Privacy Policy explains how personal information is handled when users interact with the Platform.

By creating an account, accessing services, or using the Platform, users agree to the data practices described in this policy.

2 Company Information

Legal Entity: PrimeTutor Education Limited

Trading Name: iLearnZed

Company Registration No.: 120251034066

Registered Address:
Mikomfwa, Luanshya
Copperbelt Province, Zambia

Email: info@ilearnzed.org

Phone: +260 769577732

Website: ilearnzed.org

3 Scope of This Policy

This Privacy Policy applies to:

• Users of the iLearnZed Platform including students, teachers / educators, parents or guardians, institutional partners, and visitors to the iLearnZed website.
• Information collected through website usage, mobile applications, platform accounts, email, SMS, or in-app communication, and surveys, events, or offline registration forms.

This policy does not apply to third-party services or external websites linked from the Platform.

4 Information We Collect

We collect only the information necessary to operate the Platform effectively and provide a safe learning environment.

4.1 Personal Information

Depending on the user role, we may collect:

Students

• Full name
• Date of birth
• Email address
• Phone number
• School name or education level
• Guardian contact details (for minors)

Teachers

• Full name
• Email and phone number
• National Registration Card (NRC) or identity verification details
• Professional background or qualifications
• Payment details for revenue payouts

Parents or Guardians

• Name
• Contact information
• Relationship to the student

Institutions

• Institution name
• Authorized administrator contact details
• Institutional billing information

4.2 Platform Usage Data

To improve services, we may collect technical information including:

• Login activity and session duration
• Course engagement and progress
• Quiz and assessment performance
• Device type and operating system
• Browser type
• IP address and approximate geographic region

This information helps improve system performance, learning analytics, and fraud prevention.

4.3 Communications and Support

We may retain communication records including customer support requests, feedback submissions, and platform reports or abuse complaints.

4.4 Educational Content

Teachers may upload course materials, videos, assignments, notes, or presentations. Students may submit assignments, quiz responses, and discussion comments.

Users remain responsible for ensuring uploaded content does not violate copyright or applicable laws.

5 How We Use Information

We use personal information to operate, maintain, and improve the Platform.

Primary purposes include:

• Account Management: Creating and maintaining user accounts.
• Service Delivery: Providing courses, assessments, certificates, and learning resources.
• Payment Processing: Handling student subscriptions, teacher payouts, and institutional billing.
• Communication: Sending account notifications, learning reminders, and policy updates.
• Platform Improvement: Analyzing platform usage trends to improve learning experiences.
• Security and Fraud Prevention: Detecting misuse, unauthorized access, or suspicious activity.
• Legal Compliance: Meeting obligations under applicable laws and regulatory requirements.

iLearnZed does not sell or rent personal information to third parties.

6 Legal Basis for Processing Data

We process personal data based on the following lawful grounds under the Zambia Data Protection Act, 2021:

• Consent: Users voluntarily provide information when creating accounts.
• Contractual necessity: Data is required to provide educational services.
• Legal obligation: Data may be processed to comply with national legal requirements.
• Legitimate interests: To maintain platform security, integrity, and service quality.

7 Data Sharing

We may share limited information under specific circumstances.

Service Providers

Data may be processed by trusted third-party providers that support platform operations, including:

• Cloud hosting providers
• Payment processors
• Analytics services
• Video conferencing integrations

These providers operate under strict confidentiality agreements.

Institutional Access

When a student joins through a partner school or institution, administrators may access limited academic progress information necessary for educational oversight.

Legal Requirements

Information may be disclosed when required by law, regulation, or lawful government request.

Safety and Protection

Data may be shared if necessary to investigate fraud, security incidents, harassment or abuse, or violations of platform policies.

8 Third-Party Services and Integrations

The Platform may integrate with external services such as video conferencing tools, cloud infrastructure providers, payment gateways, and educational analytics tools.

When users access these services through the Platform, their data may be subject to the privacy policies of those third-party providers.

iLearnZed is not responsible for the privacy practices of external services.

9 Data Retention

We retain data only for as long as necessary for educational, legal, and operational purposes.

Typical retention periods:

• Teacher accounts: Up to 3 years after last activity
• Student accounts: Up to 1 year after course completion or graduation
• Financial records: Up to 7 years to comply with tax regulations

Aggregated learning analytics may be retained longer for research and educational improvement.

10 Protection of Children

iLearnZed recognizes the importance of protecting minors.

Students under 18 years old must have parental or guardian consent before creating an account.

Parents or guardians may:

• Review their child's learning progress
• Request correction of personal data
• Request deletion of student accounts

We do not knowingly collect unnecessary personal data from minors.

11 Data Security

We implement multiple safeguards to protect user information.

These include:

• Encrypted data transmission (HTTPS / SSL)
• Secure password authentication
• Role-based access controls
• Secure payment gateway integrations
• System monitoring and security audits
• Data backup and disaster recovery systems

While we take strong precautions, no internet system can guarantee absolute security.

Users are responsible for protecting their login credentials.

12 User Rights

Under the Zambia Data Protection Act, users have the right to:

• Access their personal data.
• Correct inaccurate information.
• Request deletion of personal data.
• Object to certain types of processing.
• Request portable copies of their data.

13 Cookies and Tracking Technologies

iLearnZed uses cookies and similar technologies to:

• Maintain login sessions
• Improve platform performance
• Analyze learning engagement
• Personalize user experiences

Users may disable cookies through browser settings, although this may affect certain features.

14 International Data Transfers

Although iLearnZed is headquartered in Zambia, some infrastructure providers may store or process data in other jurisdictions.

We ensure that any cross-border data transfers comply with applicable data protection standards.

15 Platform Responsibility Limitations

iLearnZed provides a digital platform connecting students, teachers, and institutions.

Teachers are independent educators responsible for the accuracy and legality of their instructional content.

iLearnZed does not guarantee academic outcomes, exam results, or career outcomes resulting from use of the Platform.

Users are responsible for evaluating educational content and participating responsibly in platform activities.

16 Policy Updates

This Privacy Policy may be updated periodically to reflect:

• Changes in law
• New platform features
• Operational improvements

The latest version will always be published on the iLearnZed website.

Continued use of the Platform after updates constitutes acceptance of the revised policy.

17 Contact Information

For privacy inquiries or complaints:

Data Protection Officer
PrimeTutor Education Limited (iLearnZed)

Mikomfwa, Luanshya
Copperbelt Province, Zambia

Email: info@ilearnzed.org

Phone: +260 769577732

Website: ilearnzed.org

18 User Acknowledgement

By accessing or using the iLearnZed Platform, users acknowledge that:

• They have read and understood this Privacy Policy.
• They consent to the collection and processing of personal data as described.
• They understand that consent may be withdrawn or data deletion requested, subject to legal and operational limitations.